Eligibility for Refunds

We strive to provide a satisfying experience for our users. If you are not entirely satisfied with your purchase on Pyrith, you may be eligible for a refund subject to certain conditions. Eligibility for refunds depends on the type of product or service purchased and the specific terms outlined below.

Digital products, such as downloadable content or subscriptions, may have different refund policies based on their nature and usage. Physical products, if available, are subject to return and refund policies based on applicable laws and regulations.

Please review the refund eligibility criteria for each product or service on Pyrith's product pages or contact us at support@pyrith.com for assistance regarding refunds.

Refund Process

To request a refund, please contact us within the specified refund period for the product or service you purchased. Refund periods vary depending on the product or service and may be subject to additional terms and conditions.

We may require proof of purchase, such as order confirmation emails or receipts, to verify your eligibility for a refund. Once your refund request is received and approved, we will process the refund to the original payment method used for the purchase.

Refunds are typically processed within a reasonable timeframe, but processing times may vary depending on payment methods and financial institutions. If you have any questions or concerns about the refund process, please contact us for assistance.

Non-Refundable Items and Exceptions

Some items or services may not be eligible for refunds or may have specific refund conditions outlined at the time of purchase. Non-refundable items may include but are not limited to:

• Services that have already been rendered or partially rendered
• Digital products that have been accessed or downloaded
• Customized or personalized items
• Gift cards or promotional vouchers

Exceptions to our refund policy may apply in certain circumstances, such as product defects, delivery issues, or legal requirements. If you believe you are entitled to a refund based on exceptional circumstances, please contact us for further assistance.

Refund Conditions and Restrictions

Refunds are subject to specific conditions and restrictions outlined below:

• Refunds may be issued in the original currency of the purchase or an equivalent currency based on current exchange rates.
• Partial refunds may be provided for partially used or partially fulfilled services, based on prorated calculations.
• Refunds for physical products may require return of the product in its original condition, packaging, and with all accessories included.
• Shipping and handling fees, if applicable, are generally non-refundable unless the product is defective or the refund is due to our error.
• Refunds for promotional or discounted purchases may be limited to the amount paid and may not include the original retail value.

Please review the specific refund conditions and restrictions for each product or service on Pyrith's product pages or contact us for clarification.

Processing Fees and Deductions

In some cases, processing fees or deductions may apply to refunds:

• Credit card processing fees or transaction fees charged by payment providers may be deducted from the refund amount.
• Administrative or restocking fees may apply to returns of physical products, particularly for opened or used items.
• If a refund is issued due to our error or product defects, we will strive to minimize any deductions or fees.

We will clearly communicate any applicable processing fees or deductions before processing your refund and provide an itemized breakdown if requested.

Refund Disputes and Resolution

If you disagree with a refund decision or believe that you are entitled to a refund that has been denied, you may request a review or escalate the matter for resolution:

• Contact our customer support team at support@pyrith.com to discuss your concerns and provide any additional information or evidence supporting your refund request.
• We will investigate the issue and strive to reach a fair resolution within a reasonable timeframe. Our decisions regarding refunds are final, but we are committed to addressing disputes in a transparent and equitable manner.

If you have exhausted our internal dispute resolution process and remain dissatisfied, you may have legal rights or recourse available through consumer protection laws or dispute resolution mechanisms in your jurisdiction.

Cancellation Policy

If you wish to cancel an order or subscription for which you are eligible for a refund, please follow the cancellation process outlined below:

• For digital products or subscriptions, log in to your account on Pyrith and navigate to the appropriate section to initiate cancellation.
• For physical products, contact us at support@pyrith.com with your order details and reason for cancellation.
• Requests for cancellation and refunds must be submitted within the specified cancellation period or before the product or service is delivered or accessed, whichever comes first.

Refunds for canceled orders will be processed according to our refund policy, and any applicable fees or deductions will be communicated to you before processing the refund.

Refund Timeline and Status Updates

We strive to process refunds promptly and keep you informed about the status of your refund request:

• Upon receiving your refund request and necessary information, we will acknowledge receipt and provide an estimated timeline for processing the refund.
• Refunds are typically processed within 10 days, but processing times may vary depending on factors such as payment methods, financial institutions, and product type.
• You will receive email notifications or updates regarding the status of your refund, including confirmation of the refund amount and any deductions or fees applied.

If you have not received a refund within the expected timeframe or have questions about the status of your refund, please contact us for assistance.

Fraud Prevention and Security

We take fraud prevention and security measures seriously to protect our users and prevent unauthorized transactions:

• We may review refund requests and transactions for potential fraud, abuse, or misuse of our refund policy.
• Refunds may be denied or delayed if we suspect fraudulent activity, such as unauthorized account access, payment disputes, or suspicious refund patterns.
• We may request additional verification or documentation to validate refund requests and ensure compliance with our refund policy.

Your cooperation in providing accurate information and adhering to our refund policy helps us maintain a secure and trustworthy environment for all users.

Dispute Resolution and Legal Rights

If you encounter any issues or disputes related to refunds that cannot be resolved through our internal processes, you may have legal rights or options available:

• You may file a complaint with relevant consumer protection agencies or authorities in your jurisdiction.
• You may seek legal advice or mediation services to address refund disputes that fall under applicable laws or contractual agreements.
• We encourage open communication and collaboration to resolve disputes amicably, but legal remedies may be pursued if necessary.

If you require assistance or guidance on dispute resolution options, please contact us at support@pyrith.com for further information.