At Aerinel, we want you to be satisfied with your purchase. Our refund policy applies to eligible products or services purchased directly from Aerinel. To be eligible for a refund, your request must meet the following criteria:
We reserve the right to refuse refunds if the above criteria are not met or if the request is made outside the specified refund period.
To request a refund, please contact our customer support team at support@aerinel.com. Provide your order details, reason for the refund request, and any relevant information or documentation. Our team will review your request and respond within 3 business days.
If your refund request is approved, we will process the refund using the original payment method. Refunds may take up to 7 business days to reflect in your account, depending on your bank or payment processor.
Please note that refunds are typically issued for the purchase price of the product or service and do not include any shipping or handling charges unless otherwise stated.
Some products or services may not be eligible for refunds, including but not limited to:
These items are sold as-is and may not be returned or refunded unless they are defective or do not meet quality standards. If you believe an item is eligible for a refund despite being listed as non-refundable, please contact us to discuss your situation.
If you wish to cancel an order or subscription, please contact us as soon as possible. Cancellation requests are subject to our cancellation policy and may incur fees or charges depending on the timing and nature of the request.
We reserve the right to cancel orders or subscriptions in certain circumstances, such as product unavailability, pricing errors, or fraudulent activity. In such cases, you will be notified and provided with alternative options or a full refund.
If your order is eligible for cancellation and refund, we will process the refund promptly and notify you of the outcome. Refunds for cancelled orders may take up to 3 to reflect in your account.
Once your refund request is approved, the refund process will begin. Depending on the payment method and processing times of your bank or payment processor, refunds may take several days to reflect in your account.
If you paid by credit card, the refund will be credited back to the same card used for the original purchase. If you paid by other methods such as PayPal or bank transfer, the refund will be processed accordingly.
If you have not received your refund within the expected timeframe, please contact us for assistance. We will provide you with any necessary information or updates regarding your refund status.
While we strive to accommodate refund requests for eligible purchases, there are certain situations where refunds may not be granted:
We may also refuse refunds if we suspect abuse of our refund policy, such as excessive or fraudulent refund requests. Our decision regarding refund eligibility is final and may be based on the individual circumstances of each case.
If you have any questions or concerns about our refund policy, please contact us:
Our customer support team is here to assist you and ensure a satisfactory experience with Aerinel. We value your feedback and strive to address any issues or inquiries promptly and professionally.
In some cases, you may be eligible for a partial refund based on the condition of the returned item or the nature of the refund request. Partial refunds may be issued under the following circumstances:
We will communicate any partial refund amounts and reasoning to you before processing the refund. Our goal is to ensure fairness and transparency in refund processes for both customers and Aerinel.
If you disagree with our decision regarding a refund request or believe there has been an error in processing your refund, you have the right to dispute the decision. Please contact our customer support team with your concerns and any supporting documentation or evidence.
Our team will review the dispute and consider any new information provided. We strive to resolve refund disputes fairly and promptly, taking into account the terms of our refund policy and the specific circumstances of each case.
If a refund dispute cannot be resolved through our standard channels, you may have additional options such as mediation or arbitration depending on your jurisdiction and applicable laws.
Aerinel reserves the right to update or modify this refund policy at any time, without prior notice. Changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically for updates.
Your continued use of Aerinel after any changes to this refund policy constitutes acceptance of those changes. If you do not agree with the modified refund policy, you must stop using our services. We encourage you to contact us if you have questions or concerns about the changes made.
If any provision of this refund policy is found to be invalid or unenforceable, the remaining provisions shall continue to be valid and enforceable to the fullest extent permitted by law.