At Dreflor, we strive to provide our users with a seamless and satisfying experience. If you are not entirely satisfied with your purchase or subscription, you may be eligible for a refund under certain circumstances. Refund eligibility is determined on a case-by-case basis and is subject to the specific terms and conditions of the product or service you have purchased.
In general, refunds may be issued for the following reasons:
To request a refund, you must contact our customer support team within a specified time frame from the date of purchase or subscription renewal. Refund requests submitted after this period may not be considered. Our customer support team will review your request and assess your eligibility for a refund based on the circumstances of your case.
If you believe you are eligible for a refund, please contact our customer support team at support@dreflor.com with details of your purchase or subscription, including the reason for your refund request and any relevant supporting documentation. Our team will investigate your claim and notify you of the outcome within a reasonable time frame.
If your refund request is approved, we will process the refund to the original payment method used for the purchase. Please note that it may take some time for the refund to be reflected in your account, depending on the processing times of your bank or payment provider. We will notify you once the refund has been processed and provide any additional information or assistance you may require.
While we strive to accommodate refund requests whenever possible, there are certain items and services that are non-refundable. These may include:
Before making a purchase or subscription, please review the terms and conditions associated with the product or service to understand any applicable refund policies or restrictions. If you have any questions about the refund eligibility of a specific item or service, please contact our customer support team for clarification.
All refund requests must be submitted to Dreflor's customer support team via email at support@dreflor.com. When contacting us for a refund, please provide the following information:
Our customer support team will review your request and respond to you as soon as possible. Please allow up to 7 business days for us to process your request and provide a resolution. We may require additional information or clarification from you to facilitate the refund process.
In the event of a dispute regarding a refund request, Dreflor reserves the right to make the final determination on the eligibility of the refund and the amount to be refunded. Our decision will be based on the terms and conditions outlined in this Refund Policy, as well as any relevant evidence or information provided by you.
If you disagree with our decision or believe that your refund request has been unfairly denied, you may appeal the decision by contacting our customer support team and providing any additional information or documentation that you believe supports your case. We will review your appeal and consider any new evidence presented before making a final decision.
Please note that our decision on refund disputes is final and binding. We strive to resolve all disputes fairly and impartially, taking into account the interests of both parties. By using our services and submitting a refund request, you agree to abide by the terms and conditions of this Refund Policy and to accept our final decision regarding your refund request.
Dreflor reserves the right to modify or update this Refund Policy at any time, without prior notice. Any changes to this policy will be posted on our website and will be effective immediately upon posting. It is your responsibility to review this policy periodically to stay informed about any updates or modifications.
If we make material changes to this Refund Policy that affect your rights or obligations, we will notify you by email or by posting a prominent notice on our website prior to the changes taking effect. Your continued use of our services after the effective date of the revised policy constitutes your acceptance of the changes. If you do not agree with the updated Refund Policy, you may discontinue using our services and contact us to terminate your account.
If you have any questions or concerns about this Refund Policy or the refund process, please contact our customer support team at support@dreflor.com for assistance. We are committed to providing transparent and fair refund policies and will do our best to address any issues or inquiries you may have.
Once your refund request has been approved, the processing time for the refund may vary depending on the payment method used for the original purchase. Generally, refunds are processed within 7 business days from the date of approval.
If you paid for your purchase using a credit or debit card, the refund amount will be credited back to the same card used for the transaction. Please note that it may take additional time for the refund to appear in your account, depending on your card issuer's policies and processing times.
If you paid for your purchase using an electronic payment method, such as PayPal or Stripe, the refund will be issued to your account associated with that payment method. You will receive an email notification once the refund has been processed, and the funds should appear in your account within 7 business days.
If you have not received your refund within the expected timeframe, please contact our customer support team for assistance. We will investigate the matter and provide any necessary updates or assistance to ensure that you receive your refund in a timely manner.
If your original purchase was made in a currency other than the currency of your payment method, the refund amount may be subject to currency conversion and exchange rate fluctuations. Dreflor is not responsible for any differences in the refund amount caused by currency conversion or changes in exchange rates.
The refund amount will be processed in the original currency of the transaction, and any differences in the refunded amount due to currency conversion will be borne by the customer. Dreflor is not liable for any fees or charges imposed by banks or payment processors in relation to currency conversion or exchange rate fluctuations.
Please note that currency conversion rates may vary depending on the policies of your bank or payment provider. If you have any questions or concerns about currency conversion and exchange rates, please contact your bank or payment provider for further assistance.
If you have any questions or concerns about our Refund Policy or the refund process, please don't hesitate to contact our customer support team for assistance. You can reach us via email at support@dreflor.com, and we will be happy to assist you with any inquiries you may have.
Our customer support team is available. We strive to provide timely and helpful assistance to our customers and are committed to resolving any issues or concerns you may encounter with our services.
Thank you for choosing Dreflor. We appreciate your business and value your feedback. If there is anything we can do to improve your experience or address any issues you may have, please let us know, and we will do our best to assist you.