Fyntor is committed to providing high-quality document signing services. Our refund policy aims to ensure that all our users are satisfied with the services they receive. Please read the following policy to understand your rights and our processes regarding refunds.
This policy applies to all digital services provided by Fyntor, including subscription services, digital document handling, and electronic signatures.
For any questions regarding this policy, please contact our customer support team at support@fyntor.com.
Refunds for our digital services are available under specific conditions. Refund eligibility depends on the timing of the request, the nature of the subscription plan, and compliance with our usage policies.
Users may be eligible for a refund if they request it within the first 30 days of purchase and have not used the service to generate or sign any documents.
Refunds are not available for services that have been used to complete document signings, as the service has been rendered once a document is signed electronically.
To request a refund, users must contact Fyntor's customer support team via email or phone within 30 days of purchase. Refund requests should include the user's account information and the reason for the request.
Our support team will review your request and notify you of the approval status. If your refund request is approved, the refund will be processed using the original method of payment.
Please note that it may take up to 10 business days for the refund to be processed and appear on your account statement, depending on your bank's processing times.
Some services provided by Fyntor are non-refundable. These include custom document templates, premium integrations, and expedited document processing services. Detailed descriptions of these services are provided during the purchase process.
Fees related to document storage and archiving services are also non-refundable once the document is uploaded and processed.
If you are uncertain whether a service is refundable, please contact our support team before making a purchase.
Chargebacks are not an acceptable method for disputing charges on your Fyntor account. If you encounter issues with our services or have questions about charges, please contact our customer support team for assistance before initiating a chargeback.
Engaging in a chargeback without following our refund process may result in the suspension of your Fyntor account and legal action.
Fyntor reserves the right to contest chargebacks and may charge a fee for administrative costs associated with processing chargebacks initiated in violation of our refund policy.
Refunds may be granted under special circumstances at Fyntor's discretion. Such cases will be reviewed individually, considering factors like technical issues, compliance with service usage policies, and customer support interactions.
To request a refund under special circumstances, please contact our support team with detailed information about your situation. We will evaluate your request and provide a response based on the specifics of your case.
Special circumstances do not guarantee a refund but will be considered to ensure fair treatment of all users.
If Fyntor experiences a service disruption that significantly affects your ability to use our document signing services, you may be eligible for compensation or a partial refund. Please report any service disruptions to our support team immediately.
We will work to resolve any technical issues promptly and provide updates regarding service status. Compensation or refunds will be determined based on the impact of the disruption and our service level agreements.
Fyntor is not liable for disruptions caused by factors outside our control, including issues related to user equipment, third-party services, or force majeure events.
Subscriptions can be canceled at any time through your Fyntor account settings or by contacting our support team. Cancellations are effective at the end of the current billing period, and no refunds will be provided for the period in which the cancellation request is made.
To avoid charges for the next billing cycle, please ensure you cancel your subscription at least 48 hours before the renewal date. Fyntor will confirm the cancellation and provide any necessary instructions for discontinuing service.
Refunds for canceled subscriptions are only available in cases where the subscription has not been used, in accordance with our usage policies and refund terms.
Fyntor reserves the right to modify this refund policy at any time. Any changes will be communicated to users through email or posted on our website. It is the user's responsibility to review the policy periodically to stay informed of any updates.
Continued use of our services after changes to the refund policy constitutes acceptance of the revised terms. If you do not agree with the updated policy, you may choose to discontinue using our services.
Please contact our support team if you have any questions or concerns about changes to this policy.