Refund Terms

Refund Eligibility

At Gyelith, we strive to provide our customers with the highest level of satisfaction. If you are not entirely satisfied with your purchase of our email service, we offer a refund policy to ensure that you can shop with confidence. Refunds may be requested within 5 days of the original purchase date. To be eligible for a refund, your request must meet certain criteria as outlined in this policy.

Refunds may be issued for various reasons, including but not limited to: dissatisfaction with the service, technical issues preventing proper use of the service, or accidental purchase of the service. However, certain conditions may apply, and refunds are subject to approval by Gyelith on a case-by-case basis. Please read the following sections carefully to understand the specific circumstances under which refunds may be granted.

If you believe you are eligible for a refund, please contact our customer support team at support@gyelith.com. We will review your request and provide further instructions on how to proceed with the refund process. We are committed to ensuring that our customers are satisfied with their experience, and we will do our best to address any concerns you may have.

Service Disruption

In the event of a service disruption or outage that significantly impacts your ability to use the Gyelith email service, you may be eligible for a refund of the subscription fee paid for the affected period. Service disruptions may include but are not limited to: prolonged downtime, loss of data, or other technical issues that prevent normal operation of the service.

To request a refund due to a service disruption, please contact our customer support team at support@gyelith.com. You may be required to provide evidence of the service disruption, such as screenshots or error messages, in order to verify your claim. Refunds for service disruptions are subject to approval by Gyelith and will be issued at our discretion based on the severity and duration of the disruption.

Please note that refunds for service disruptions are limited to the subscription fee paid for the affected period and do not include any additional costs or expenses incurred as a result of the disruption. Gyelith reserves the right to investigate and verify any claims of service disruption before issuing a refund.

Change of Mind

If you have changed your mind about your purchase of the Gyelith email service and no longer wish to use the service, you may be eligible for a refund within 5 days of the original purchase date. To qualify for a refund due to a change of mind, the service must not have been used and must be in its original condition and packaging, with all accompanying documentation and accessories included.

To request a refund for a change of mind, please contact our customer support team at support@gyelith.com. You will be required to provide proof of purchase, such as a receipt or order confirmation, as well as any additional information requested by our team. Refunds for changes of mind are subject to approval by Gyelith and may be subject to a restocking fee or other charges.

Please note that refunds for changes of mind do not include any shipping or handling charges incurred at the time of purchase. You will be responsible for any return shipping costs associated with returning the product to Gyelith. Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

Billing Errors

In the event of a billing error, such as duplicate charges or incorrect billing amounts, you may be eligible for a refund of the excess amount charged. Billing errors may occur for various reasons, including technical issues, processing errors, or discrepancies in billing information.

If you believe you have been incorrectly charged for the Gyelith email service, please contact our customer support team at support@gyelith.com. You may be required to provide documentation or other evidence to support your claim of a billing error. Refunds for billing errors are subject to approval by Gyelith and will be issued at our discretion based on the circumstances of the error.

Gyelith reserves the right to investigate and verify any claims of billing errors before issuing a refund. If your refund request is approved, the excess amount charged will be refunded to the original method of payment within 5 business days.

Unsatisfactory Performance

If you are unsatisfied with the performance or functionality of the Gyelith email service and believe it does not meet your expectations, you may be eligible for a refund. Refunds for unsatisfactory performance are granted on a case-by-case basis and are subject to approval by Gyelith.

To request a refund for unsatisfactory performance, please contact our customer support team at support@gyelith.com. You may be required to provide details of the issues you are experiencing with the service, as well as any other information requested by our team. Refunds for unsatisfactory performance are issued at our discretion based on the severity and impact of the issues reported.

Gyelith is committed to providing high-quality service to our customers, and we take all feedback and complaints seriously. If you are experiencing issues with the Gyelith email service, please don't hesitate to reach out to us for assistance.

Non-Delivery of Service

In the rare event that you do not receive access to the Gyelith email service after completing your purchase, you may be eligible for a refund. Non-delivery of service may occur for various reasons, including technical issues, processing errors, or other factors outside of your control.

If you have not received access to the Gyelith email service within 5 business days of completing your purchase, please contact our customer support team at support@gyelith.com. We will investigate the issue and work to resolve it as quickly as possible. If we are unable to provide access to the service, you will be eligible for a full refund of the purchase price.

Gyelith values your satisfaction and is committed to resolving any issues or concerns you may have with your purchase. If you have any questions or need further assistance, please don't hesitate to contact us.

Cancellation of Service

If you wish to cancel your subscription to the Gyelith email service and are within the 5-day cancellation period, you may be eligible for a full refund of the subscription fee paid. To qualify for a refund, you must cancel your subscription within 5 days of the original purchase date and provide confirmation of cancellation to our customer support team at support@gyelith.com.

Refunds for cancellations are processed within 5 business days of receiving confirmation of cancellation. Once your refund is processed, you will receive a confirmation email and the refund will be credited to the original method of payment within 5 business days. Please note that refunds for cancellations are subject to approval by Gyelith and may be subject to a processing fee or other charges.

If you have any questions or concerns about canceling your subscription or requesting a refund, please contact our customer support team for assistance. We are here to help and will do our best to ensure a smooth and hassle-free refund process.

Terms of Service Violations

Refunds may be denied in cases where a user has violated the Terms of Service or engaged in fraudulent or abusive behavior. Gyelith reserves the right to refuse refunds to users who have violated the terms and conditions of the service, as outlined in our Terms of Service agreement.

If you believe your refund request has been denied in error or if you have any questions about the refund process, please contact our customer support team at support@gyelith.com. We will review your request and provide further assistance as needed. Your satisfaction is important to us, and we are committed to resolving any issues or concerns you may have.

Gyelith may investigate and take appropriate action against users who violate the Terms of Service, including but not limited to suspending or terminating their accounts and withholding refunds. We reserve the right to modify or update our refund policy at any time without prior notice.

Refund Process

The refund process for Gyelith email service purchases is straightforward and designed to ensure a smooth experience for our customers. If you believe you are eligible for a refund based on the criteria outlined in our Refund Policy, please follow these steps to initiate the refund process:

  1. Contact our customer support team at support@gyelith.com to request a refund, providing relevant details such as your order number, date of purchase, and reason for the refund.
  2. Our support team will review your request and may request additional information or documentation to verify your eligibility for a refund.
  3. If your refund request is approved, you will receive confirmation from our support team along with instructions on how to proceed.
  4. Once your refund is processed, you will receive a confirmation email and the refund will be credited to the original method of payment within 5 business days.

Please note that refunds are subject to approval by Gyelith and may be subject to a processing fee or other charges. If you have any questions or concerns about the refund process, please don't hesitate to contact our customer support team for assistance.

Contact Us

If you have any questions, comments, or concerns about our Refund Policy or the refund process, please don't hesitate to contact us. Our customer support team is available to assist you and address any inquiries you may have.

You can reach our support team by email at support@gyelith.com or by using the contact form on our website. Please provide as much detail as possible about your inquiry so that we can assist you effectively. We strive to respond to all inquiries in a timely manner and provide the highest level of customer service.

Your satisfaction is important to us, and we are committed to ensuring that your experience with Gyelith is positive and hassle-free. If you have any feedback or suggestions for improvement, we welcome your input and will do our best to address any concerns you may have.