At Jouyril, we strive to provide the best email services to our customers. If you are not satisfied with our services, you may request a refund under certain conditions. This policy outlines the terms and conditions for obtaining a refund.
Refunds are typically issued for technical problems reported and confirmed by our support team, which prevent you from using our email services as intended. Requests for refunds must be made within 30 days of the initial purchase.
Refunds will not be granted for general dissatisfaction, change of mind, or issues that could have been resolved if reported to our support team in a timely manner. We encourage you to contact us to resolve any issues before requesting a refund.
To be eligible for a refund, you must provide a valid reason for your request, along with any relevant documentation or evidence. Refund requests will be reviewed and approved at our discretion.
Refunds are only available for email services that have been paid for and used within the specified refund period. Free trials, promotional offers, and complimentary services are not eligible for refunds.
Refunds will only be issued to the original payment method used for the purchase. If the payment method is no longer available, alternative arrangements will be made on a case-by-case basis.
To request a refund, please contact our support team at support@jouyril.com with your account details, purchase information, and the reason for your request. Our team will review your request and respond within 5-7 business days.
If your refund request is approved, the refund will be processed within 10 business days. You will receive a confirmation email once the refund has been issued. Please note that it may take additional time for the refund to appear on your bank statement.
If your refund request is denied, you will be provided with an explanation and any possible solutions to resolve the issue. We are committed to ensuring customer satisfaction and will work with you to address any concerns.
In some cases, partial refunds may be issued for email services that have been partially used or if you experienced intermittent issues that were not fully resolved. Partial refunds will be calculated based on the remaining unused portion of the service.
Requests for partial refunds must include detailed information about the issue and the duration of time the service was unusable. Our support team will review the request and determine the appropriate refund amount.
Partial refunds will be processed in the same manner as full refunds, and you will be notified of the decision and the amount to be refunded within the standard processing time.
Certain services and products offered by Jouyril are non-refundable. This includes, but is not limited to, one-time setup fees, custom integrations, and any email services specifically marked as non-refundable at the time of purchase.
Non-refundable services will be clearly indicated in the product description and purchase confirmation. Please review the terms of each service carefully before making a purchase.
If you have any questions about the refundability of a specific email service, please contact our support team before completing your purchase to avoid any misunderstandings.
Subscription-based email services may be eligible for refunds if canceled within the initial 30-day period. Refunds for subscription services will be prorated based on the remaining unused portion of the subscription term.
If you cancel a subscription service after the initial 30-day period, you may still be eligible for a partial refund, depending on the circumstances and the remaining subscription term. Please contact our support team for assistance.
To cancel a subscription and request a refund, follow the instructions provided in your account settings or contact our support team for further guidance.
If you experience technical issues that prevent you from using our email services, you may be eligible for a refund. Technical issues must be reported to our support team as soon as they occur to allow us to resolve the problem.
Refunds for technical issues will only be granted if the issue is confirmed by our support team and cannot be resolved within a reasonable timeframe. We may request additional information or documentation to verify the issue.
Once the issue is confirmed, we will process the refund within the standard timeframe. You will be notified of the decision and the amount to be refunded.