At Jyekra, we prioritize your satisfaction. Our Refund Policy outlines the conditions and process for requesting a refund, ensuring a transparent and fair experience.
Refunds may be available under the following circumstances:
1.Product Defects or Malfunctions: If you receive a defective product, we'll promptly address the issue and offer a refund.
2. Unauthorized Charges or Billing Errors: Notify us of any billing discrepancies, and we'll investigate and issue a refund if warranted.
3. Failure to Receive Promised Product or Service: If you don't receive the product or service as promised, you may be eligible for a refund.
To request a refund, contact our customer support within 7 days of purchase with relevant details. Our team will review your request promptly and work to resolve it transparently.
Please note:
1. Refunds are subject to approval and may be denied if deemed fraudulent or abusive.
2. In some cases, refunds may be issued as store credit or an exchange, at our discretion.
3. Shipping and handling charges are non-refundable.
We aim to process refunds promptly, but processing times may vary based on factors such as payment method and financial institution.
Refunds may be denied if requests don't meet eligibility criteria or are determined to be fraudulent or abusive.
We'll keep you informed throughout the refund process and address any questions or additional information needed.
We reserve the right to update our Refund Policy. By continuing to use our services after updates, you agree to the revised terms.
If you have questions about our Refund Policy, reach out to us at support@Jyekra.com. Your feedback is valuable as we strive to provide a positive experience for all customers.