Our refund policy varies depending on the type of product or service you have purchased from Krelixx. Generally, we offer refunds for products or services that are defective, damaged, or not as described. However, some products or services may be non-refundable, such as digital downloads or personalized items. Please review the terms of your purchase carefully to determine if you are eligible for a refund.
To be eligible for a refund, you may need to provide proof of purchase, such as a receipt or order confirmation. Refunds may be issued to the original method of payment used for the purchase or as store credit, depending on the circumstances of the return. If you have any questions about our refund policy or the eligibility of your purchase for a refund, please contact us at support@krelixx.com.
We reserve the right to refuse refunds for products or services that have been used, opened, or returned without original packaging. Refunds may also be subject to restocking fees or return shipping costs, as outlined in our refund policy. If you are unsure about whether your purchase is eligible for a refund, please contact us for clarification.
To request a refund, please contact our customer support team at support@krelixx.com with your order details and the reason for your request. We will review your request and determine if you are eligible for a refund based on our refund policy. If your request is approved, we will provide you with instructions on how to return the product or cancel the service.
Depending on the nature of the product or service, you may be required to return the item to us or provide evidence of cancellation. Please follow the instructions provided carefully to ensure that your refund is processed promptly. Once we have received the returned item or evidence of cancellation, we will inspect it and notify you of the status of your refund.
If your refund is approved, we will initiate a refund to your original method of payment within a certain number of days, as specified in our refund policy. Please note that it may take some time for the refund to be processed and for the credit to appear in your account, depending on your payment provider's policies.
Some items are non-refundable and cannot be returned for a refund. These may include but are not limited to:
Please review the terms of your purchase carefully to determine if your item is eligible for a refund. If you have any questions about the refund policy for a specific product or service, please contact us at support@krelixx.com.
We reserve the right to refuse refunds for products or services that have been used, opened, or returned without original packaging. Refunds may also be subject to restocking fees or return shipping costs, as outlined in our refund policy. If you are unsure about whether your purchase is eligible for a refund, please contact us for clarification.
In some cases, a restocking fee may apply to returned items. A restocking fee is a percentage of the purchase price that is deducted from the refund amount to cover the cost of processing the return and restocking the item. The restocking fee, if applicable, will be deducted from your refund amount.
The restocking fee may vary depending on the nature of the product or service, as well as the reason for the return. Please review the terms of your purchase carefully to determine if a restocking fee applies to your return. If you have any questions about restocking fees, please contact us at support@krelixx.com.
Restocking fees may not apply in certain jurisdictions where prohibited by law. If you believe that a restocking fee has been incorrectly applied to your return, please contact us to discuss your options.
If you are required to return an item for a refund, you may be responsible for paying the return shipping costs. Return shipping costs are non-refundable and will be deducted from your refund amount. You are also responsible for ensuring that the returned item is packaged securely and arrives in its original condition.
Please follow the return instructions provided by our customer service team carefully to ensure that your return is processed promptly. If you have any questions about return shipping or need assistance with the return process, please contact us at support@krelixx.com.
In some cases, we may provide a prepaid return shipping label for your convenience. If a prepaid return shipping label is provided, the cost of return shipping will be deducted from your refund amount.
Once your return is received and inspected, we will process your refund as soon as possible. The time it takes for your refund to be credited back to your original method of payment may vary depending on your payment provider's policies. Generally, refunds are processed within 11 business days of receiving the returned item or evidence of cancellation.
If you have not received your refund within a reasonable timeframe, please contact us at support@krelixx.com for assistance. We will do our best to resolve any issues and provide you with updates on the status of your refund. Please note that it may take additional time for the refund to appear in your account, depending on your financial institution's processing times.
If your refund is delayed or missing, please check your bank account or credit card statement first to ensure that the refund has not been processed. If you still have not received your refund after checking your statement, please contact us immediately so that we can investigate the issue further and provide you with assistance.
There may be certain circumstances where refunds are not available or are subject to additional terms and conditions. These may include but are not limited to:
Please review the terms of your purchase carefully to determine if any exceptions apply to your refund request. If you have any questions about refund exceptions or need clarification on our refund policy, please contact us at support@krelixx.com.
We reserve the right to refuse refunds or impose additional terms and conditions on refund requests at our discretion. Refund exceptions may vary depending on the nature of the product or service, as well as the reason for the return.
If you have purchased a subscription-based service from Krelixx, you may be eligible to cancel your subscription and receive a refund for any unused portion of your subscription period. To cancel your subscription and request a refund, please contact us at support@krelixx.com with your account details and the reason for your cancellation.
Refunds for cancelled subscriptions are typically prorated based on the remaining duration of your subscription period. If you cancel your subscription before the end of your current billing cycle, you may still have access to the service until the end of the billing cycle, but your subscription will not renew automatically.
If you have any questions about cancelling your subscription or requesting a refund, please contact us for assistance. We are here to help you with any concerns or issues you may have regarding your subscription.
If you have any questions about our refund policy or need assistance with a refund request, please contact our customer support team at support@krelixx.com. We are here to help you with any questions, concerns, or issues you may have regarding your purchase or refund.
You can also reach out to us if you need clarification on our refund policy or if you have feedback or suggestions for improvement. We value your feedback and are committed to providing you with the best possible experience when shopping with Krelixx.
Thank you for choosing Krelixx!
We may update our refund policy from time to reflect changes in our business practices, legal requirements, or customer feedback. Any updates or changes to our refund policy will be posted on this page, and the "Last Updated" date at the top of this page will be revised.
We encourage you to review our refund policy periodically for any changes. Your continued use of our products or services after we make changes to our refund policy is deemed to be acceptance of those changes. If you have any questions about our refund policy updates or need clarification on any changes, please contact us at support@krelixx.com.
Thank you for your understanding and cooperation.