Welcome to Myrrek. This Refund Policy outlines the terms and conditions under which refunds may be issued for our Sales API services. By using our services, you agree to this policy.
We strive to provide high-quality services and customer satisfaction. If you are not satisfied with our services, please review this policy to understand your options.
We reserve the right to update this Refund Policy at any time. Any changes will be posted on our website, and your continued use of our services constitutes acceptance of the revised policy.
Refunds are generally available for subscriptions to our Sales API services within the first 30 days of the initial purchase. To be eligible, you must request a refund within this period.
Refunds are not available for services purchased through third-party vendors or for promotional offers unless otherwise stated in the terms of the promotion.
We do not provide refunds for partial subscription periods or unused services beyond the initial 30-day period.
To request a refund, please contact our customer support team at support@myrrek.com. Include your account information and the reason for your refund request.
Our team will review your request and may ask for additional information to process your refund. We aim to respond to refund requests within 5 business days.
If your refund is approved, the amount will be credited to your original payment method within 10 business days. Processing times may vary depending on your financial institution.
In the event of significant service disruptions or outages that are attributable to Myrrek, we may issue partial refunds or credits to affected customers. The amount will be determined based on the extent and duration of the disruption.
Service disruptions caused by factors outside our control, such as internet outages or third-party service failures, are not eligible for refunds.
To request a refund due to a service disruption, please contact our support team with details of the incident and your account information.
You may cancel your subscription to our Sales API services at any time through your account settings or by contacting our support team. Cancellation will take effect at the end of your current billing period.
We do not provide refunds for cancellations made after the initial 30-day refund period. Your access to the services will continue until the end of the billing period.
If you cancel within the 30-day refund period, you may be eligible for a refund in accordance with our eligibility criteria outlined above.
Certain services and add-ons are non-refundable. This includes one-time setup fees, customization services, and any additional services explicitly stated as non-refundable at the time of purchase.
Non-refundable items are clearly indicated during the purchase process. By completing the purchase, you acknowledge and agree that these items are not eligible for refunds.
If you have any questions about the refundability of specific services or add-ons, please contact our support team before making a purchase.
Initiating a chargeback with your financial institution without contacting us first to resolve any issues is considered a violation of this Refund Policy. We encourage you to reach out to our support team to address any concerns.
If a chargeback is initiated, we reserve the right to suspend or terminate your access to our Sales API services until the matter is resolved. Any outstanding fees must be settled before services can be reinstated.
We may also dispute chargebacks that we believe are unfounded or fraudulent. Providing accurate information and cooperating with our support team can help avoid unnecessary disputes.
Refunds for services purchased under promotional offers are subject to the terms and conditions of the specific promotion. Please review the promotion details for any special refund policies.
Promotional discounts and free trials may have different refund eligibility criteria. Contact our support team if you have questions about a specific promotion.
If you cancel a promotional subscription within the eligible refund period, the refund will be processed according to the terms of the promotion and this Refund Policy.
We may update this Refund Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with the effective date.
We encourage you to review this Refund Policy periodically to stay informed about our refund practices. Continued use of our services constitutes your acceptance of any changes to this policy.
If we make significant changes, we will notify you through our services or via email. Your continued use of our services following the notification of changes will signify your acceptance of the revised policy.