At Nyverian, we strive to ensure your satisfaction with our services. This Refund Policy outlines the conditions under which you may request a refund and the process for doing so. Please read this policy carefully before making a purchase.
We are committed to providing high-quality services and products. If you are not satisfied with your purchase, we will work with you to address your concerns and, where appropriate, offer a refund in accordance with this policy.
If you have any questions about our refund policy, please contact our support team at support@nyverian.com. We are here to help and ensure your experience with Nyverian is positive.
To be eligible for a refund, you must have purchased the service directly from Nyverian and submitted your refund request within 30 days of the purchase date. Requests made after this period will not be considered.
Refunds are available only for first-time purchases of our services. If you have previously purchased and refunded a service, subsequent purchases of the same service are not eligible for a refund.
Refund requests for promotional or discounted services will be evaluated on a case-by-case basis. We reserve the right to deny refund requests for services purchased at a discounted rate.
Certain services and products are non-refundable. These include, but are not limited to, customized email campaigns, one-time consulting services, and any digital products that have been downloaded or accessed.
Additionally, refunds are not available for any services that have been fully delivered and utilized. If a significant portion of a service has been used, a partial refund may be considered at our discretion.
Please note that setup fees and any third-party service fees incurred during the provision of our services are non-refundable.
To initiate a refund request, please contact our support team at support@nyverian.com with your order details and the reason for your refund request. Our team will review your request and respond within 7 business days.
If your refund request is approved, we will process the refund to the original method of payment within 14 business days. Please note that it may take additional time for the refund to appear on your statement, depending on your financial institution.
If your refund request is denied, we will provide an explanation for the decision. You may still be eligible for alternative resolutions, such as service credits or adjustments to your current service plan.
In certain cases, partial refunds may be granted. These cases include, but are not limited to, instances where a significant portion of the service has been delivered and used, but not to the full extent of the purchased package.
Partial refunds will be calculated based on the proportion of the service used and the remaining unused portion. Our support team will provide a detailed explanation of how the partial refund amount is determined.
If you are eligible for a partial refund, it will be processed in the same manner as a full refund, with the amount adjusted accordingly. Please contact our support team at support@nyverian.com for assistance with partial refund requests.
For subscription-based services, refunds are only available for the most recent billing cycle. If you wish to cancel your subscription and request a refund, please do so before the start of the next billing cycle.
Refunds for subscription services will not be provided for previous billing cycles. However, you can cancel your subscription at any time to prevent future charges. Upon cancellation, you will continue to have access to the service until the end of the current billing period.
We offer a prorated refund for annual subscription plans if the cancellation is requested within the first 30 days of the subscription start date. After this period, no prorated refunds will be provided.
In rare cases, exceptions to this refund policy may be made at the discretion of Nyverian. These exceptions are typically based on extenuating circumstances, such as a significant service disruption or a verified technical issue that prevented the use of the service.
Requests for exceptions must be submitted in writing to support@nyverian.com and include a detailed explanation of the circumstances. Our team will review the request and determine whether an exception can be granted.
Approved exceptions may result in a full or partial refund, or an alternative resolution such as service credits or adjustments to your service plan.
If you are not satisfied with the outcome of your refund request, you may escalate the issue to our dispute resolution team. Please contact support@nyverian.com with your original refund request details and the reason for your dispute.
Our dispute resolution team will review your case and respond within 14 business days. We aim to resolve disputes amicably and to your satisfaction. However, please note that the decision of the dispute resolution team is final.
If a mutual resolution cannot be reached, you may seek further recourse through mediation or arbitration, as outlined in our Terms and Conditions.
If you received a promotional offer or discount at the time of your purchase, the value of the promotion may be deducted from your refund amount. This applies to both full and partial refunds.
Promotions and discounts are intended to provide additional value to our customers. If a refund is requested, the benefit of these promotions may be nullified to reflect the standard price of the service.
Our support team will provide a detailed explanation of any adjustments made to your refund amount due to promotional offers. If you have any questions, please contact us at support@nyverian.com.
If you have any questions about our Refund Policy or need assistance with a refund request, please contact our support team at support@nyverian.com. We are here to help and ensure your experience with Nyverian is positive.
Our support team is available Monday through Friday, from 9:00 AM to 5:00 PM (GMT). We strive to respond to all inquiries within 48 hours.
Thank you for choosing Nyverian. We value your business and are committed to providing the highest level of customer service.
