At Phylaros, we strive to provide the best possible experience for our customers. If you are not satisfied with your purchase for any reason, you may be eligible for a refund under certain conditions.
In order to be eligible for a refund, you must meet the following criteria:
Please note that certain products or services may be non-refundable, as indicated at the time of purchase or in our terms of service.
To request a refund, please contact our support team at support@phylaros.com and provide the following information:
Our support team will review your request and determine whether you are eligible for a refund. If your request is approved, we will process the refund to the original method of payment within 5 days.
Please note that depending on your payment method and financial institution, it may take additional time for the refund to be reflected in your account.
While we strive to accommodate all refund requests whenever possible, there are certain exceptions to our refund policy. These exceptions may include:
If your refund request falls within any of these exceptions, our support team will notify you and provide an explanation for the denial of your refund request.
Once your refund request has been approved, we will process the refund within 5 days. The time it takes for the refund to be credited to your account may vary depending on your payment method and financial institution.
If you paid by credit card, the refund may appear on your statement within 5 billing cycles. If you paid by PayPal or another online payment service, the refund may be credited to your account within 5 business days.
If you have not received your refund within the expected timeframe, please contact our support team at support@phylaros.com for assistance.
All refunds will be processed in the same currency as the original purchase. Phylaros is not responsible for any fluctuations in exchange rates or additional fees that may be applied by your bank or financial institution.
If you made your purchase in a currency other than your local currency, the refund amount may differ due to changes in exchange rates since the time of purchase. Phylaros is not liable for any such differences in refund amounts.
Please note that any fees incurred as a result of currency conversion are the responsibility of the customer and will not be refunded by Phylaros.
If you have any questions or concerns about our refund policy or need assistance with a refund request, please don't hesitate to contact our support team at support@phylaros.com.
Our dedicated support staff is available to assist you with any issues or inquiries you may have regarding refunds, including eligibility, processing times, and exceptions to our refund policy.
We strive to provide prompt and courteous support to all of our customers and will do our best to resolve any refund-related issues in a timely manner.
Phylaros reserves the right to update or modify this refund policy at any time, without prior notice. Any changes to this refund policy will be posted on our website and will be effective immediately upon posting.
We encourage you to review this refund policy periodically for any changes. Your continued use of our services after any modifications to this refund policy constitutes your acceptance of the revised refund policy.
If you have any questions or concerns about this refund policy or our refund process, please contact us at support@phylaros.com.
There are certain products and services that are non-refundable, as indicated at the time of purchase or in our terms of service. These may include:
Refunds will not be provided for non-refundable items unless required by applicable law. If you have any questions about whether a product or service is refundable, please contact our support team for clarification before making your purchase.
Please note that refunds may also be subject to additional terms and conditions specified by our payment processors or third-party vendors.
From time to time, Phylaros may offer promotional items or freebies as part of special promotions or marketing campaigns. These promotional items are provided on a "as-is" basis and are not eligible for refunds, exchanges, or returns.
Any promotional items received as part of a promotion or marketing campaign are provided without warranty of any kind, express or implied. Phylaros reserves the right to modify or discontinue any promotions or promotional items at any time, without prior notice.
If you have received a promotional item and are experiencing issues or concerns, please contact our support team for assistance.
At Phylaros, we are committed to your satisfaction and stand behind the quality of our products and services. If you are not completely satisfied with your purchase, please let us know, and we will do our best to make it right.
If you have any questions, concerns, or feedback about our products or services, please don't hesitate to contact our support team at support@phylaros.com. Your satisfaction is our top priority, and we appreciate the opportunity to address any issues you may encounter.
Thank you for choosing Phylaros!