Introduction

Welcome to Qirenith. We strive to provide you with the best possible experience when using our services. However, we understand that there may be circumstances where you need to request a refund for a purchase you have made. This Refund Policy outlines the terms and conditions for requesting and receiving refunds for our products and services.

We are committed to ensuring transparency and fairness in our refund process. By using our website and services, you agree to abide by the terms of this policy. If you have any questions or concerns about our refund policy, please contact us at support@qirenith.com, and we will be happy to assist you.

This policy applies to all purchases made through our website or other platforms where our products and services are offered. Please read this policy carefully before making a purchase, as it outlines your rights and obligations regarding refunds.

Eligibility for Refunds

In order to be eligible for a refund, you must meet certain criteria as outlined in this section. Refunds may be granted in the following circumstances:

• The product or service you purchased is defective or not as described.
• You have not used or accessed the product or service and wish to cancel your order.
• You are dissatisfied with the quality or performance of the product or service and have provided valid reasons for your dissatisfaction.

Refunds may not be granted in the following circumstances:

• You have used or accessed the product or service beyond a reasonable trial period.
• You have violated the terms of service or other policies governing the use of our products and services.
• The product or service was purchased through a third-party platform, in which case you must adhere to the refund policy of that platform.

We reserve the right to refuse refunds in cases where we believe the request is fraudulent, abusive, or in violation of our terms and conditions. Our decision regarding refunds is final and binding.

How to Request a Refund

If you believe you are eligible for a refund based on the criteria outlined above, you may submit a refund request by contacting our customer support team at support@qirenith.com. Please include the following information in your refund request:

• Your full name and email address associated with the purchase.
• The order number or transaction ID for the purchase.
• A detailed explanation of why you are requesting a refund, including any relevant evidence or documentation.

We will review your refund request and respond to you as soon as possible. If additional information is required to process your request, we will contact you to request it. Please note that the processing time for refunds may vary depending on the payment method used for the purchase.

If your refund request is approved, we will initiate the refund to the original method of payment. You will receive the refund within a certain number of days, depending on the processing time of your payment provider.

Refund Processing Time

Refunds will be processed within a reasonable time frame once your refund request is approved. The processing time may vary depending on several factors, including the payment method used for the purchase and the policies of your financial institution.

For credit card refunds, it may take up to 5-10 business days for the refund to be reflected in your account, depending on your card issuer's policies. For refunds processed via other payment methods, the processing time may vary.

If you have not received your refund within the expected timeframe, please contact us at support@qirenith.com, and we will investigate the matter further. We are committed to ensuring that refunds are processed promptly and efficiently.

Contact Us

If you have any questions or concerns about our refund policy or need assistance with a refund request, please contact our customer support team at support@qirenith.com. We are here to help and will respond to your inquiry as soon as possible.

Our customer service team is available 24/7 to assist you with any issues or concerns you may have. Your satisfaction is our top priority, and we are committed to providing you with the best possible experience when using our products and services.

You can also reach us by mail at our office address: Qirenith, 1234 Voting Lane, Amsterdam, Netherlands. We look forward to hearing from you and will do our best to resolve any issues you may have.

Non-Refundable Items

There are certain items that are not eligible for refunds. These include:

• Downloadable software products that have been accessed or used.
• Services that have been fully rendered or provided.
• Gift cards or vouchers purchased for specific services.

These items are considered non-refundable once they have been used or accessed, as they cannot be returned or resold. If you have any questions about whether a specific item is eligible for a refund, please contact us at support@qirenith.com for clarification.

We reserve the right to determine, at our sole discretion, whether an item is eligible for a refund based on the circumstances of the purchase and the applicable refund policy.

Subscription Refunds

If you have purchased a subscription-based service from us, you may be eligible for a refund under certain conditions. Subscription refunds are subject to the following terms:

• Monthly or yearly subscription fees are eligible for refunds within the first 30 days of the initial purchase.
• No refunds will be issued for subscription fees paid after the initial 30-day period.
• Refunds are only available for the current billing period and will not include any fees paid for previous billing periods.

To request a refund for a subscription, please contact our customer support team at support@qirenith.com. We will review your request and process the refund if it meets the eligibility criteria outlined in this section.

Please note that cancelling your subscription does not automatically entitle you to a refund. Refunds are issued at our discretion based on the terms and conditions of our refund policy.

Refunds for Promotional Offers

From time to time, we may offer promotional discounts or special offers on our products and services. Refunds for promotional offers are subject to the following terms:

• Refunds for promotional offers will be issued in accordance with the terms of the specific offer.
• If a promotional offer specifies a refund period, refunds will only be issued within that period.
• No refunds will be issued for promotional offers after the specified refund period has expired.

If you have received a promotional offer and wish to request a refund, please contact us at support@qirenith.com with details of the offer and your purchase. We will review your request and process the refund if it meets the terms of the offer.

Refunds for promotional offers may be subject to additional restrictions or conditions as specified in the offer terms. We reserve the right to modify or cancel promotional offers at any time without prior notice.

Refund Policy Updates

We may update our refund policy from time to time to reflect changes in our products, services, or legal requirements. Any changes to our refund policy will be posted on this page, and the "Last Updated" date at the top of the page will be revised accordingly.

We encourage you to review our refund policy periodically to stay informed about any updates or changes. Your continued use of our website and services after the posting of any changes to this policy constitutes acceptance of those changes.

If you have any questions or concerns about our refund policy or any updates, please contact us at support@qirenith.com. We are committed to ensuring transparency and clarity in our refund process and will address any inquiries promptly.

Legal Disclaimer

This refund policy is provided for informational purposes only and does not constitute a legally binding contract. Qirenith reserves the right to modify, amend, or revoke this policy at any time without prior notice. The terms and conditions of this policy are subject to change at our sole discretion.

We make no warranties or representations regarding the availability, accuracy, or completeness of this refund policy. By using our website and services, you agree to abide by the terms and conditions of this policy and any updates or changes.

If you have any questions or concerns about our refund policy, please contact us at support@qirenith.com for further assistance. We are committed to providing you with the best possible experience when using our products and services, and your satisfaction is our top priority.