Refund Policy

Eligibility for Refunds

Trilork offers refunds under certain circumstances. If you are dissatisfied with our services for any reason, you may request a refund within 7 days of your purchase. To be eligible for a refund, your request must meet the following criteria:

- You must have purchased the service directly from Trilork's website or authorized sales channels. - Your request must be submitted within the specified refund period. - You must provide a valid reason for the refund request, such as technical issues, dissatisfaction with the service, or accidental purchase. - Your request must comply with any additional eligibility criteria specified in our refund policy or terms of service.

We reserve the right to refuse refund requests that do not meet these criteria or that we believe are fraudulent, abusive, or in violation of our terms of service. Refunds are issued at our sole discretion and may be subject to processing fees or other charges.

Refund Process

To request a refund, please contact Trilork customer support with your refund request and provide any relevant details or documentation. Our support team will review your request and may require additional information to process your refund. We aim to process refund requests promptly, but please allow 7 days for processing.

If your refund request is approved, we will refund the purchase amount to the original payment method used for the transaction. The time it takes for the refund to reflect in your account may vary depending on your financial institution. We will notify you once the refund has been processed and provide any necessary updates on the status of your request.

If your refund request is denied, we will notify you of the reasons for the denial and any options available to you. Please note that refund denials may occur if your request does not meet our eligibility criteria or if there are other factors preventing us from processing the refund.

Contact Us

If you have any questions or concerns about our refund policy or need assistance with a refund request, please contact Trilork customer support. Our support team is available to assist you and address any inquiries or issues you may have regarding refunds, cancellations, or other matters.

You can reach us by email at support@trilork.com or by filling out the contact form on our website. Please provide as much detail as possible in your correspondence to help us address your concerns effectively. We value your feedback and strive to ensure that your experience with Trilork is positive and satisfactory.

Thank you for choosing Trilork. We appreciate your trust and confidence in our services, and we are committed to meeting your needs and expectations. Your satisfaction is our top priority, and we look forward to assisting you with any refund-related matters or other inquiries you may have.

Non-Refundable Items

While Trilork strives to provide customer satisfaction, there are certain items and services that are non-refundable. These include:

- Digital products or services that have been accessed, downloaded, or used, including software licenses, digital downloads, and subscription services. - Customized or personalized services that have been fulfilled or partially fulfilled at the time of the refund request. - Products or services purchased from third-party vendors or resellers, which are subject to their own refund policies and terms of service.

Trilork reserves the right to determine the refund eligibility of specific items or services based on their nature, usage, and other relevant factors. If you have questions about the refund eligibility of a particular item or service, please contact Trilork customer support for clarification.

Refund Exceptions

In certain circumstances, Trilork may make exceptions to our refund policy at our sole discretion. These exceptions may include:

- Extenuating circumstances, such as medical emergencies, natural disasters, or other unforeseen events that prevent you from using our services as intended. - Errors or mistakes on our part, such as billing errors, service interruptions, or technical issues that prevent you from accessing or using our services. - Compliance with applicable laws or regulations that require us to provide refunds or compensation under certain circumstances.

If you believe that your situation qualifies for a refund exception, please contact Trilork customer support with details of your request. We will review your request and may require additional information or documentation to evaluate your eligibility for an exception.

Policy Changes

Trilork reserves the right to modify or update our refund policy at any time, at our sole discretion. Any changes to our refund policy will be effective immediately upon posting on our website or through other appropriate means. It is your responsibility to review our refund policy periodically for any updates.

By continuing to use Trilork's website and services after any changes to our refund policy, you agree to be bound by the updated terms. If you do not agree with the changes, you may discontinue your use of our services and contact us to close your account. Your continued use of Trilork following the posting of the updated refund policy constitutes your acceptance of the revised terms.

If you have any questions or concerns about our refund policy or need further assistance, please contact Trilork customer support. We are committed to providing clear and transparent policies that govern your interactions with our company.

Refund Processing Time

Trilork strives to process refund requests promptly, but the processing time may vary depending on various factors, including the payment method used for the transaction and the complexity of the request. In general, refunds are processed within 7 days of receiving a valid refund request.

If your refund request is approved, we will initiate the refund process immediately and notify you of the refund amount and expected timeline. Please note that the time it takes for the refund to reflect in your account may vary depending on your financial institution and the payment method used for the transaction.

If you have not received your refund within the expected timeframe or if you have any questions about the refund process, please contact Trilork customer support for assistance. Our support team is available to provide updates on the status of your refund and address any concerns you may have.

Refund Policy Scope

This refund policy applies to purchases made directly from Trilork's website or authorized sales channels. Third-party vendors or resellers may have their own refund policies and terms of service, which govern purchases made through their platforms. Trilork is not responsible for refund requests related to products or services purchased from third-party vendors.

This refund policy does not apply to free trials, promotional offers, or other temporary access to Trilork's services. If you have questions about the refund eligibility of a specific purchase or if you believe that your situation warrants an exception to our refund policy, please contact Trilork customer support for clarification.

Trilork reserves the right to make changes to this refund policy at any time, at our sole discretion. Any updates or modifications to our refund policy will be effective immediately upon posting on our website or through other appropriate means. It is your responsibility to review our refund policy periodically for any changes.