Information Security

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Introduction to Privacy Policy

At Xylivex, we understand the importance of your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines the types of information we collect, how we use it, and the measures we take to keep it secure. By using our services, you consent to the practices described in this policy.

We collect various types of information to provide and improve our email services. This includes personal information such as your name, email address, and contact details, which you provide when signing up for an account. Additionally, we may collect information about your device, IP address, and usage patterns to enhance your experience and ensure the security of our platform.

Our primary goal in collecting this information is to deliver a secure and personalized email service that meets your needs. We may use your information to authenticate your identity, customize your inbox, and communicate important updates or service announcements. Rest assured, we do not sell or rent your personal information to third parties for marketing purposes.

We take the security of your information seriously and employ industry-standard measures to safeguard it against unauthorized access, disclosure, or alteration. This includes encryption, firewalls, and regular security audits to ensure compliance with data protection regulations. However, it's important to note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

By using our email service, you acknowledge and agree to the terms outlined in this Privacy Policy. We may update this policy from time to reflect changes in our practices or legal requirements, so we encourage you to review it periodically. If you have any questions or concerns about our privacy practices, please contact us at support@xylivex.com.

Information We Collect

At Xylivex, we collect various types of information to provide and improve our email services. This includes personal information such as your name, email address, and contact details, which you provide when signing up for an account. Additionally, we may collect information about your device, IP address, and usage patterns to enhance your experience and ensure the security of our platform.

When you use our email service, we automatically collect certain information about your device and how you interact with our platform. This may include your IP address, browser type, operating system, and referring URLs. We use this information to analyze trends, administer the site, track user movements, and gather demographic information for aggregate use. This helps us improve our services and tailor them to better meet your needs.

We also use cookies and similar technologies to track user activity and personalize your experience. Cookies are small text files that are stored on your device and allow us to recognize you when you return to our site. They enable us to remember your preferences, customize content, and provide targeted advertising based on your interests. You can control cookies through your browser settings, but please note that disabling them may limit certain features of our website.

In addition to the information we collect directly from you, we may also receive information from third-party sources, such as social media platforms or service providers. This may include demographic information, interests, and preferences, which we use to enhance our understanding of your needs and preferences.

We take the privacy and security of your information seriously and only collect data that is necessary for the operation of our email service. We do not sell or rent your personal information to third parties for marketing purposes, and we adhere to strict data protection regulations to ensure the confidentiality of your data.

How We Use Your Information

At Xylivex, we are committed to providing you with a personalized and seamless email experience. To achieve this, we may use the information we collect for a variety of purposes, including:

Additionally, we may aggregate and anonymize data for statistical or research purposes, but we will never disclose personally identifiable information without your consent.

By using our email service, you consent to the use of your information as described in this Privacy Policy. If you have any questions or concerns about how we use your data, please contact us at support@xylivex.com.

Your Privacy Rights

At Xylivex, we believe in transparency and empowering our users to control their personal information. As such, we provide you with various options to manage your privacy preferences and exercise your rights under applicable data protection laws. These include:

To exercise any of these rights or for more information about your privacy rights, please contact us at support@xylivex.com. We will respond to your request in accordance with applicable laws and regulations.

Please note that certain rights may be subject to limitations or exceptions depending on the specific circumstances of the processing activity or applicable legal requirements.

Data Security and Retention

At Xylivex, we take the security and confidentiality of your information seriously. We have implemented robust technical and organizational measures to safeguard your data against unauthorized access, disclosure, alteration, and destruction. These measures include:

Despite our best efforts, it's important to recognize that no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security, but we continuously strive to enhance our security measures and adapt to emerging threats.

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. When we no longer need to retain your information, we will securely delete or anonymize it in accordance with our data retention policies.

If you have any questions or concerns about the security of your information, please contact us at support@xylivex.com. We are committed to protecting your privacy and will work diligently to address any issues or inquiries you may have.

Information Sharing and Disclosure

At Xylivex, we are committed to protecting your privacy and only share your personal information in limited circumstances as described in this Privacy Policy. We do not sell, rent, or trade your information to third parties for marketing purposes without your explicit consent.

We may share your information with trusted third-party service providers who assist us in delivering our email services, such as hosting providers, payment processors, or customer support platforms. These service providers are contractually obligated to use your information solely for the purpose of providing the services requested by us and are required to maintain the confidentiality and security of your data.

Additionally, we may disclose your information to law enforcement authorities, government agencies, or other third parties if we believe that such disclosure is necessary to comply with legal obligations, protect our rights or property, or prevent fraud or illegal activities.

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity or successor organization as part of the transaction. We will notify you via email or prominent notice on our website of any change in ownership or use of your personal information, as well as any choices you may have regarding your information.

We may also share aggregated or anonymized data for research, analytics, or marketing purposes. This data does not identify you personally and is used to analyze trends, improve our services, and develop new features.

By using our email service, you consent to the sharing of your information as described in this Privacy Policy. If you have any questions or concerns about how your data is shared, please contact us at support@xylivex.com.

International Data Transfers

As a global email service provider, Xylivex may transfer your personal information to countries outside of your own for processing and storage. These countries may have different data protection laws than your own, and in some cases, may not provide the same level of protection for your personal information.

When we transfer your information to third parties or service providers located outside of your country, we take steps to ensure that your data is adequately protected and that appropriate safeguards are in place to protect your privacy rights. This may include using standard contractual clauses approved by the European Commission, obtaining your explicit consent, or relying on other legal mechanisms recognized by data protection authorities.

Please note that by using our email service, you consent to the transfer of your information to countries outside of your own, as described in this Privacy Policy. If you have any questions or concerns about international data transfers, please contact us at support@xylivex.com.

Children's Privacy

Protecting the privacy of children is important to us at Xylivex. Our email service is not directed to children under the age of 13, and we do not knowingly collect personal information from children under the age of 13 without verifiable parental consent.

If we become aware that we have inadvertently collected personal information from a child under the age of 13 without parental consent, we will take steps to delete that information as soon as possible. If you believe that we may have collected information from a child under the age of 13, please contact us so that we can take appropriate action.

Parents or legal guardians who believe that their child has provided us with personal information without their consent can contact us to request the removal of their child's information from our systems.

We are committed to complying with applicable laws and regulations related to children's privacy, including the Children's Online Privacy Protection Act (COPPA) in the United States and the General Data Protection Regulation (GDPR) in the European Union. If you have any questions or concerns about children's privacy, please contact us.