At Zapnel, we are committed to providing you with the highest level of satisfaction with our CRM services. If you are not completely satisfied with your purchase, you may be eligible for a refund within a certain period from the date of purchase.
To qualify for a refund, you must meet the conditions outlined in this policy. Refunds are granted at our discretion and are subject to approval. We reserve the right to refuse refunds for accounts that violate our Terms and Conditions or engage in fraudulent activity.
If you believe you are entitled to a refund, please contact us with your request. Our customer support team will review your case and process the refund if it meets the criteria outlined in this policy.
To be eligible for a refund, you must meet the following conditions:
If your request meets these criteria, we will process the refund in accordance with the terms and conditions of your subscription or service agreement.
To request a refund, please contact our customer support team with your request and provide any relevant information or documentation to support your claim. We will review your case and notify you of the outcome as soon as possible.
If your refund request is approved, we will initiate the refund to the original method of payment within a certain number of days. The timing of the refund may vary depending on the payment processor and your financial institution.
Please note that refunds may be subject to processing fees or other charges imposed by third-party payment processors. We are not responsible for any such fees or charges incurred as a result of the refund process.
Some items or services may not be eligible for refunds. These include:
If you are unsure whether a particular item or service is eligible for a refund, please contact us for clarification before making your purchase.
If you believe that you are entitled to a refund but have not received one, or if you have any concerns about the refund process, please contact us to resolve the issue. We are committed to addressing your concerns and providing a satisfactory resolution.
Chargebacks and disputes with your payment provider should be used only as a last resort after attempting to resolve the issue directly with us. Chargebacks initiated without prior communication may result in the suspension or termination of your account.
We reserve the right to dispute chargebacks and provide evidence to support our case. Chargeback disputes may incur additional fees or penalties, which will be passed on to the account holder.
We reserve the right to update or modify this refund policy at any time without prior notice. Any changes will be effective immediately upon posting the revised policy on our website.
It is your responsibility to review this policy periodically to stay informed about any updates. Your continued use of our services after any changes indicates your acceptance of the revised policy.
If you have any questions or concerns about this refund policy, please contact us for clarification.
Refunds will typically be processed within 3business days from the date of approval. However, the timeframe for receiving the refund may vary depending on factors such as the payment method used and the policies of your financial institution.
We will notify you via email once the refund has been processed. If you have not received the refund within the expected timeframe, please contact our customer support team for assistance.
Please note that refunds may appear on your statement under a different name or as a credit from our payment processor. If you have any questions about the status of your refund, we are here to help.