At Calowra, we strive to ensure our customers are satisfied with our email marketing services. This Refund Policy outlines the conditions under which refunds are issued and the process for requesting a refund.
Our goal is to provide high-quality email marketing tools and services that meet the needs of our users. If you are not fully satisfied with our services, we encourage you to contact our support team so we can address your concerns.
This policy applies to all subscriptions and purchases made through our website. By using our services, you agree to the terms outlined in this Refund Policy.
We offer a 30-day money-back guarantee for new subscribers. If you are not satisfied with our services within the first 30 days of your subscription, you may request a full refund. This guarantee is only available to first-time customers and applies to all subscription plans.
Refund requests made after the initial 30-day period will not be eligible for a full refund. However, we may consider partial refunds on a case-by-case basis for exceptional circumstances. Please note that refund eligibility may vary depending on the specific subscription plan and the nature of the service.
To qualify for a refund, you must have complied with our Terms and Conditions and not have violated any of our policies. Refunds will not be issued for accounts that have been suspended or terminated due to violations of our policies.
To request a refund, please contact our support team at support@calowra.com within 30 days of your subscription start date. Include your account details, the reason for your refund request, and any relevant information that may help us process your request efficiently.
Our support team will review your request and may contact you for additional information if necessary. Once your request has been reviewed and approved, we will process your refund within 7-10 business days. The refund will be issued to the original payment method used for the purchase.
If you do not receive your refund within the specified timeframe, please contact our support team for further assistance. We will work with you to resolve any issues and ensure you receive your refund promptly.
Refunds will not be issued for any services or features that are provided free of charge, including but not limited to free trials or promotional offers. Additionally, any add-on services or third-party integrations purchased through Calowra may be subject to their own refund policies and are not covered by our Refund Policy.
We do not provide refunds for any downgrades in subscription plans. If you choose to downgrade your plan, the changes will take effect at the end of your current billing cycle, and no refunds will be issued for the difference in price.
In cases where a subscription has been canceled but the user continues to use the service until the end of the billing cycle, no refunds will be issued for the remaining period. Refunds are only applicable if the service is terminated and no longer used within the eligible refund period.
If you initiate a chargeback or payment dispute with your bank or credit card company, your account may be immediately suspended or terminated. To resolve payment issues, please contact our support team before initiating a chargeback.
We will investigate all chargeback claims and work with you to resolve any misunderstandings or issues. If a chargeback is resolved in our favor, we reserve the right to charge you for any fees or expenses incurred during the dispute process.
To avoid unnecessary disputes and potential account issues, we recommend contacting our support team directly with any concerns or refund requests. Our goal is to ensure your satisfaction and address any issues promptly and fairly.
Calowra reserves the right to modify this Refund Policy at any time. Any changes to the policy will be posted on this page and will take effect immediately upon posting. We encourage you to review this policy periodically to stay informed about our refund practices.
In the event of significant changes to the Refund Policy, we will notify our users via email or through a prominent notice on our website. Your continued use of our services after any changes to the policy constitutes your acceptance of the new terms.
If you have any questions or concerns about our Refund Policy, please contact our support team for clarification and assistance. We are here to help and ensure your experience with Calowra is a positive one.
To be eligible for a refund, your request must meet the criteria outlined in our Refund Policy. This includes adhering to the specified refund period and providing valid reasons for the refund request.
Refunds will only be issued for payments made directly to Calowra through our website or authorized payment channels. If you purchased our services through a third-party vendor or reseller, please contact them directly for refund inquiries.
We reserve the right to deny refund requests that do not meet our eligibility criteria or violate our Terms and Conditions. Our decision regarding refund eligibility is final and non-negotiable.
At Calowra, we are committed to providing excellent customer service and ensuring your satisfaction with our email marketing services. If you encounter any issues or difficulties while using our platform, please reach out to our support team for assistance.
We value your feedback and strive to address any concerns promptly and effectively. If you are not completely satisfied with our services, please let us know, and we will work with you to find a solution that meets your needs.
Your satisfaction is our top priority, and we appreciate the opportunity to serve you. Thank you for choosing Calowra for your email marketing needs.
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