At Nhortalis, we strive to ensure customer satisfaction with our services. This Refund Policy outlines the conditions under which refunds may be issued. By using our services, you agree to the terms set forth in this policy. If you do not agree with any part of this Refund Policy, please do not use our services.
We reserve the right to modify this Refund Policy at any time. Any changes or modifications will be effective immediately upon posting the updated policy on our website. It is your responsibility to review this policy periodically to stay informed of any changes. Continued use of our services after any such changes shall constitute your consent to such changes.
If you have any questions about this Refund Policy or wish to request a refund, please contact our customer support team at support@nhortalis.com. We are committed to addressing your concerns promptly and fairly.
Refunds are generally available within the first 30 days of your purchase if you are not satisfied with our service. To be eligible for a refund, you must provide proof of purchase and a valid reason for your dissatisfaction. Refund requests made after 30 days will be evaluated on a case-by-case basis at our sole discretion.
Refunds will not be granted for services that have been used extensively or if the dissatisfaction arises from a misunderstanding of the service features. We encourage you to review the service descriptions and usage instructions thoroughly before making a purchase. Our customer support team is available to answer any questions you may have prior to your purchase.
We reserve the right to deny refund requests if we believe that there is an abuse of our refund policy or fraudulent activity. Each refund request is subject to an individual assessment to determine eligibility based on the information provided by the customer.
To request a refund, please contact our customer support team at support@nhortalis.com with your purchase details, including the order number, date of purchase, and the reason for your refund request. Our team will review your request and respond within 5 business days.
If your refund request is approved, the refund will be processed using the original payment method. It may take up to 10 business days for the refund to appear on your account, depending on your financial institution's processing times. We will notify you via email once the refund has been processed.
If your refund request is denied, we will provide you with the reason for the denial. If you believe that your refund request has been unfairly denied, you may appeal the decision by contacting our customer support team. Please include any additional information that may support your appeal.
In certain circumstances, partial refunds may be issued. For example, if you have used a portion of the service or if there was an issue that affected only part of the service, a partial refund may be appropriate. The amount of the partial refund will be determined based on the extent of the service usage and the nature of the issue.
To request a partial refund, please contact our customer support team with details of your purchase and the specific issue you encountered. We will review your request and determine the appropriate partial refund amount. Our goal is to ensure that you receive fair compensation for any issues you may have experienced.
Partial refunds will be processed in the same manner as full refunds. Once approved, the partial refund will be issued to the original payment method, and you will be notified via email. Please allow up to 10 business days for the partial refund to appear on your account.
Certain services and products offered by Nhortalis are non-refundable. This includes, but is not limited to, custom email solutions, premium support services, and any services that have been fully delivered or customized to your specifications. We will clearly indicate which services are non-refundable at the time of purchase.
If you purchase a non-refundable service, please ensure that you fully understand the terms and conditions associated with that service. Our customer support team is available to answer any questions you may have before making your purchase to avoid any misunderstandings.
We reserve the right to make exceptions to the non-refundable policy on a case-by-case basis, particularly if there are extenuating circumstances. However, such exceptions are rare and are made at our sole discretion. If you believe you have a valid reason for an exception, please contact our customer support team with the details of your request.
If you have subscribed to a recurring service, you may cancel your subscription at any time. To be eligible for a refund of a subscription payment, you must request the refund within 30 days of the payment date. Refunds will only be issued for the most recent subscription payment and not for any previous payments.
To cancel your subscription and request a refund, please contact our customer support team with your subscription details. Once your request is reviewed and approved, your subscription will be cancelled, and a refund will be processed for the most recent payment. Future subscription payments will not be charged.
If you do not request a refund within the 30-day period, you will not be eligible for a refund for that subscription period. However, you may still cancel your subscription to prevent future charges. We recommend setting reminders for subscription renewals to avoid missing the refund window.
Refunds for services purchased under promotional offers are subject to the terms and conditions of the specific promotion. In some cases, promotional offers may be non-refundable or have different refund eligibility criteria. Please refer to the promotion details at the time of purchase for specific refund terms.
If you believe you are eligible for a refund for a promotional offer, please contact our customer support team with the details of your purchase and the promotion. We will review your request and determine whether a refund is applicable based on the promotion's terms.
Any refunds issued for promotional offers will be processed in accordance with the original payment method and may take up to 10 business days to appear on your account. We will notify you via email once the refund has been processed and provide any additional information regarding the refund.
A chargeback occurs when a customer disputes a credit card transaction with their bank. If you initiate a chargeback, we will provide information to the bank to resolve the dispute. If the chargeback is resolved in our favor, the charge will be reapplied to your account. If the chargeback is resolved in your favor, you will receive a refund from your bank.
We strongly encourage customers to contact us before initiating a chargeback. Often, issues can be resolved quickly and amicably through direct communication with our customer support team. Chargebacks are a lengthy process and can result in additional fees and complications for both parties.
If you have any concerns about a transaction or believe there has been an error, please contact our customer support team immediately. We are committed to resolving any issues and ensuring your satisfaction with our services.
In certain exceptional circumstances, we may issue refunds outside of our standard policy. These circumstances may include, but are not limited to, natural disasters, health emergencies, or other significant events that prevent you from using our services. Each request for an exceptional refund will be evaluated on a case-by-case basis.
If you believe you qualify for an exceptional refund, please contact our customer support team with detailed information about your situation. We will review your request and provide a response within 10 business days. Our goal is to be fair and understanding in extraordinary situations.
Exceptional refunds are not guaranteed and are issued at our sole discretion. If an exceptional refund is granted, it will be processed in the same manner as other refunds and you will be notified via email once the refund has been issued.
If you have any questions about our Refund Policy, please contact our customer support team at support@nhortalis.com. We are here to assist you with any concerns or issues you may have regarding your purchase or our services.
Our customer support team is available to answer your questions and provide guidance on the refund process. We strive to respond to all inquiries within 24 hours, but response times may vary depending on the volume of requests we receive.
Thank you for choosing Nhortalis. We value your business and are committed to providing you with the best possible service. Your satisfaction is important to us, and we appreciate your feedback and suggestions for improvement.