At Chorvin, we strive to provide our customers with exceptional marketing automation services. However, we understand that there may be situations where you may require a partial refund. Partial refunds may be issued under certain conditions, such as if you have subscribed to a plan but decide to downgrade to a lower-tier plan within a specified period. The amount of the partial refund will be calculated based on the unused portion of the original subscription plan, and any applicable fees or charges may be deducted from the refund amount.
To request a partial refund, you must contact our customer support team at support@chorvin.com within thirty (30) days of the original purchase date. Please provide detailed information about your request, including your account details, the reason for the refund, and any relevant documentation. Our team will review your request and respond within a reasonable timeframe. We may ask for additional information or clarification to process your request efficiently.
Once your partial refund request is approved, the refund amount will be credited to your original payment method. Please note that it may take several business days for the refund to appear in your account, depending on your financial institution’s processing times. If you encounter any issues with the refund process, please do not hesitate to contact our support team for assistance. We are committed to ensuring that you have a positive experience with our services and that any refund requests are handled promptly and fairly.
It is important to note that partial refunds may not be available for all services or under all circumstances. Certain promotional offers, discounts, or trial periods may have specific terms and conditions that exclude partial refunds. We encourage you to review the details of any offers or agreements carefully before making a purchase. Our goal is to provide transparency and clarity regarding our refund policies so that you can make informed decisions about using our services.
While we aim to accommodate our customers' needs, certain services and fees at Chorvin are non-refundable. These non-refundable services include, but are not limited to, setup fees, customization fees, and any additional services provided on a one-time or ad-hoc basis. These services are typically rendered immediately upon request and cannot be undone, making them ineligible for refunds. We advise our customers to review the terms and conditions associated with these services before making a purchase.
Non-refundable services are clearly indicated on our website and during the purchase process. By proceeding with the purchase of a non-refundable service, you acknowledge and agree to the non-refundable nature of the transaction. We strive to provide as much information as possible to help you understand the scope and limitations of these services. If you have any questions or concerns about a specific service, please contact our support team at support@chorvin.com before making a purchase.
In some cases, non-refundable services may be bundled with other services or products. If you decide to cancel a bundled service, only the refundable portion, if any, will be eligible for a refund. The non-refundable components of the bundle will remain non-refundable. We recommend reviewing the details of any bundled services carefully to understand the refund eligibility of each component. Our support team is available to assist you with any questions or clarifications you may need.
We understand that circumstances can change, and we strive to provide flexibility where possible. However, we must adhere to our non-refundable policy to ensure the sustainability and quality of our services. Your satisfaction is important to us, and we encourage you to reach out to our support team if you have any concerns or require assistance with your purchase. We are committed to addressing your needs and ensuring that you have a positive experience with Chorvin.
At Chorvin, we aim to make the refund process as straightforward and transparent as possible. If you are eligible for a refund based on our policy, you can initiate the refund process by contacting our support team at support@chorvin.com. Please provide your account details, the reason for the refund request, and any relevant documentation to support your claim. Our team will review your request and respond within a reasonable timeframe to confirm the eligibility of the refund.
Once your refund request is approved, the refund amount will be processed and credited to your original payment method. The time it takes for the refund to be reflected in your account may vary depending on your financial institution’s processing times. Typically, it may take between 5 to 10 business days for the refund to appear in your account. If you do not see the refund within this period, please contact our support team for further assistance. We are committed to ensuring that you receive your refund promptly and without any inconvenience.
If your refund request is denied, our support team will provide a detailed explanation of the reasons for the denial. Common reasons for refund denial include requests made outside the specified refund period, ineligibility based on the service terms, or insufficient information provided to support the claim. We encourage you to review our refund policy carefully to understand the conditions under which refunds are granted. Our goal is to ensure transparency and fairness in the refund process.
In some cases, partial refunds may be issued based on the specific circumstances of your request. The partial refund amount will be calculated based on the unused portion of the service and any applicable fees. Our support team will provide you with the details of the partial refund calculation and the expected timeline for processing. We strive to handle all refund requests with the utmost care and consideration to ensure your satisfaction with our services.
In the event of a dispute regarding a refund, Chorvin is committed to resolving the matter fairly and transparently. If you believe you are entitled to a refund that was not provided or disagree with the amount refunded, you should contact our customer support team at support@chorvin.com as soon as possible. Provide a detailed explanation of your dispute, including your account information, the nature of the service, and any relevant documentation to support your claim. Our team will review the dispute and respond within a reasonable timeframe, typically within 5-7 business days.
During the dispute resolution process, Chorvin will conduct a thorough investigation of your claim. This may include reviewing your account activity, communication logs, and any agreements or terms associated with the service in question. Our goal is to understand the circumstances fully and ensure that the resolution is in line with our refund policy and terms of service. We appreciate your patience and cooperation during this process as we work to address your concerns promptly and fairly.
Should the investigation confirm that you are entitled to a refund, Chorvin will process the refund in accordance with our standard procedures. The refunded amount will be credited to your original payment method, and you will be notified once the transaction is complete. If the dispute investigation concludes that no refund is warranted, we will provide a detailed explanation of our decision and any supporting rationale. This transparency helps maintain trust and clarity in our refund process.
If you remain unsatisfied with the outcome of the dispute resolution process, you may escalate your complaint to a higher authority within Chorvin by requesting a review of the decision. Please include any additional information or context that may support your case. We are committed to ensuring that all customer disputes are handled with the utmost care and professionalism. Your satisfaction is important to us, and we strive to resolve all issues in a manner that is fair and satisfactory to all parties involved.
Chorvin understands that chargebacks and payment reversals can sometimes occur. However, we encourage our customers to contact us directly to resolve any issues before initiating a chargeback with their payment provider. Chargebacks can lead to additional fees and administrative costs, which can complicate the resolution process. If you are considering a chargeback due to a billing issue or dissatisfaction with our services, please reach out to our support team at support@chorvin.com to discuss your concerns and explore possible solutions.
In the event that a chargeback is initiated, Chorvin will conduct a thorough review of the transaction and the circumstances surrounding the chargeback request. This review will include verifying the validity of the transaction, examining any communications between you and our support team, and assessing compliance with our refund policy and terms of service. If the chargeback is found to be unwarranted, we will dispute the chargeback with your payment provider and provide supporting documentation to substantiate our position.
If a chargeback is granted and the payment is reversed, Chorvin reserves the right to suspend or terminate your account and access to our services. Additionally, any outstanding balances or fees associated with the chargeback will remain your responsibility. We encourage customers to resolve payment disputes directly with us to avoid potential disruptions to their services and additional costs. Our support team is available to assist you in resolving any issues and ensuring a fair outcome for all parties involved.
Chargebacks can also impact your standing with payment providers and potentially affect your ability to use certain payment methods in the future. To maintain a positive relationship with your payment provider and Chorvin, we recommend addressing any billing concerns directly with us. We are committed to providing transparent and fair resolutions to all payment-related issues and aim to maintain a positive and trust-based relationship with our customers.
If you choose to cancel your subscription to Chorvin’s services, you may be eligible for a refund based on the terms of your subscription plan and the timing of your cancellation. Generally, subscriptions are billed in advance on a monthly or annual basis, and refunds for cancellations will be prorated based on the unused portion of the subscription term. To initiate a subscription cancellation and refund request, please contact our support team at support@chorvin.com with your account details and the reason for cancellation.
Upon receiving your cancellation request, our team will review your account and determine the eligibility for a refund. If your subscription includes any non-refundable services or one-time fees, these will be excluded from the refund calculation. The prorated refund amount will be based on the remaining days of your subscription term, minus any applicable deductions. Our goal is to process your cancellation and refund request promptly, typically within 5-10 business days.
If you cancel your subscription within a trial period or promotional offer, the terms of the trial or promotion will apply. Some trials and promotions may include specific conditions or exclusions regarding refunds. We encourage you to review the details of any promotional offers carefully to understand your rights and obligations. If you have any questions about the terms of your subscription or promotional offer, please contact our support team for clarification before proceeding with the cancellation.
Your satisfaction is important to us, and we strive to provide flexibility in our subscription plans to meet your needs. If you are experiencing issues with our services or considering cancellation due to dissatisfaction, we encourage you to reach out to our support team. We may be able to offer solutions or adjustments to your subscription that better align with your requirements. Our team is dedicated to helping you make the most of your experience with Chorvin and ensuring that any decisions regarding cancellations and refunds are handled with care and consideration.
At Chorvin, we understand that technical issues can sometimes impact your experience with our services. If you encounter technical problems that prevent you from using our platform as intended, you may be eligible for a refund. Technical issues may include system outages, software bugs, or other issues that significantly impair the functionality of our services. To request a refund for technical issues, please contact our customer support team at support@chorvin.com.
When contacting support, please provide detailed information about the technical problem you encountered, including any error messages or screenshots. Our team will investigate the issue and determine whether a refund is warranted based on the severity and impact of the technical issue. In some cases, we may be able to resolve the issue without the need for a refund by providing troubleshooting assistance or alternative solutions.
If a refund is approved for technical issues, the refund amount will be determined based on the duration and severity of the technical problem. We may offer a full or partial refund, depending on the extent of the impact on your use of our services. Refunds for technical issues will typically be processed within 5-10 business days and credited to your original payment method.
We strive to provide reliable and high-quality services to our customers, and we apologize for any inconvenience caused by technical issues. Your feedback is important to us, and we use it to improve our platform and prevent similar issues from occurring in the future. If you have any suggestions or additional information that may help us address the technical problem, please let us know. We are committed to ensuring that your experience with Chorvin is positive and productive.
If you suspect unauthorized charges on your account or believe that your account has been compromised, it is important to take immediate action to protect your security and financial interests. Unauthorized charges may result from unauthorized access to your account, fraudulent activity, or other security breaches. If you notice any unfamiliar charges on your account statement, please contact our customer support team at support@chorvin.com as soon as possible.
When reporting unauthorized charges, please provide detailed information about the transactions in question, including the date, amount, and description of the charges. Our team will investigate the charges and take appropriate action to secure your account and prevent further unauthorized activity. This may include temporarily suspending your account, disabling access to certain features, or initiating a refund for the unauthorized charges.
If unauthorized charges are confirmed, Chorvin will refund the full amount of the unauthorized transactions to your original payment method. Refunds for unauthorized charges will typically be processed within 5-10 business days. We take unauthorized charges seriously and are committed to working with you to resolve the issue promptly and ensure the security of your account.
We recommend reviewing your account activity regularly and taking precautions to safeguard your account credentials and personal information. This includes using strong, unique passwords, enabling two-factor authentication where available, and being cautious of phishing attempts or suspicious emails. By taking proactive measures to protect your account, you can minimize the risk of unauthorized charges and maintain the security of your Chorvin account.
If you have any questions, concerns, or feedback regarding our refund policy or need assistance with a refund request, please don't hesitate to contact us. Our customer support team is available to assist you and provide guidance on the refund process. You can reach us via email at support@chorvin.com or through our online contact form on the Chorvin website.
We strive to provide excellent customer service and value your input in helping us improve our policies and procedures. Your satisfaction is important to us, and we are committed to addressing any issues or concerns you may have in a timely and professional manner. Whether you need assistance with a refund, have questions about our services, or simply want to provide feedback, we are here to help. Thank you for choosing Chorvin for your marketing automation needs.
