Thank you for choosing Helodrax for your chatbot service needs. We want to ensure that your experience with us is exceptional, and that includes providing clear guidelines for refunds. Please take a moment to review our refund policy below.
Refunds are granted based on specific criteria outlined in our policy. Be sure to review these criteria before submitting a refund request to ensure eligibility. Our refund eligibility criteria are designed to balance the needs of our customers with the sustainability of our business operations, allowing us to provide high-quality services while addressing legitimate refund requests.
If you haven't received a refund within the expected timeframe, please contact us for assistance. Delays may occur due to processing times or other factors, but we'll do our best to resolve any issues promptly. We understand the importance of timely refunds and will communicate with you transparently throughout the process to provide updates and address any concerns you may have.
Certain services, such as personalized consultations or custom bot setups, are non-refundable once they have been rendered. We strive to provide clear information about non-refundable services at the time of purchase to avoid any misunderstandings. While we aim to be flexible and accommodating, there are limitations to the refundability of certain services due to the resources and efforts involved in their delivery.
If you need to request a refund, please contact us at support@helodrax.com with your account details and reason for the refund request. Our team will review your request and provide further instructions. Refunds will be issued to your original payment method within 7 (Seven) days of approval. We understand that prompt processing of refunds is crucial, and we'll do our best to expedite the process while ensuring accuracy and compliance with our policy.
To qualify for a refund, your request must be made within 7 (Seven) days of purchase. Refunds are granted based on certain conditions. We do not offer refunds for services that have been used or partially used, unless under extenuating circumstances. While we strive to accommodate refund requests, there are instances where refunds may not be feasible due to the nature of our services.
In some cases, exceptions may be made to our refund policy, such as for technical issues or other extenuating circumstances. We're committed to providing excellent customer service and will work with you to find a satisfactory solution. Our customer support team is available to assist you with any questions or concerns you may have regarding our refund policy, and we'll do our best to accommodate your needs within the bounds of our policies and procedures.
Please familiarize yourself with our refund policy to ensure compliance. We aim to provide clear guidelines for refund requests to maintain fairness and transparency in our dealings with customers. Our goal is to facilitate a smooth and hassle-free refund process for eligible requests while upholding the integrity of our policies and procedures.
We reserve the right to modify our refund policy at any time without prior notice. By continuing to use our services, you agree to the updated terms. We'll make every effort to communicate changes clearly to our customers and provide ample notification of any updates to the refund policy. Transparency and fairness are core values at Helodrax, and we strive to ensure that our refund policy reflects these principles.
Have questions or need assistance? Our dedicated support team is here to help! Feel free to reach out to us via email at support@helodrax.com.
We value your feedback and strive to provide excellent customer service. Whether you have inquiries about our services, need technical assistance, or have suggestions for improvement, we're here to assist you every step of the way. Don't hesitate to get in touch - we're just a message away!