At Vanthous CRM, we are committed to providing our customers with the best possible experience. If you are not completely satisfied with our service, we offer a comprehensive refund policy to address your concerns. This policy outlines the conditions under which refunds may be granted and the process for requesting a refund.
This refund policy applies to all users of Vanthous CRM. By using our service, you agree to be bound by the terms of this policy. If you have any questions or need further clarification, please contact our support team at support@vanthous.com.
We reserve the right to modify this refund policy at any time. Any changes to the policy will be posted on our website, and it is your responsibility to review the policy periodically to stay informed about any updates.
To be eligible for a refund, you must have a valid reason for your request, such as dissatisfaction with the service, technical issues that prevent you from using the service, or billing errors. Refund requests must be made within 30 days of the initial purchase or subscription renewal.
Refunds are only available for services purchased directly from Vanthous CRM. If you purchased our service through a third-party vendor or reseller, you must contact them directly for refund inquiries. We are not responsible for any refunds processed by third-party vendors.
In some cases, we may request additional information or documentation to process your refund request. Failure to provide the requested information may result in the denial of your refund request.
Certain items and services are non-refundable. These include, but are not limited to, one-time setup fees, custom development work, and any services that have already been rendered. Additionally, promotional and discounted subscriptions are non-refundable unless otherwise stated in the promotion's terms and conditions.
We do not offer refunds for partial months of service or for unused features within a subscription period. Once a subscription period has started, the service is considered to have been fully delivered, and no refunds will be granted for that period.
Any credits or adjustments issued by our support team are non-transferable and cannot be exchanged for cash or used towards future subscriptions. These credits are provided at the discretion of Vanthous CRM and are subject to our refund policy.
To request a refund, please contact our support team at support@vanthous.com with your account details, purchase information, and the reason for your refund request. Our team will review your request and respond within 5 business days.
If your refund request is approved, we will process the refund to the original payment method used for the purchase. Please note that it may take an additional 5-10 business days for the refund to appear on your credit card statement or bank account, depending on your financial institution.
If your refund request is denied, we will provide an explanation for the decision. If you believe that your refund request was wrongly denied, you may appeal the decision by providing additional information or evidence to support your claim. Appeals must be submitted within 10 business days of the denial notice.
You may cancel your subscription to Vanthous CRM at any time. To cancel, please log in to your account and follow the cancellation instructions provided in the account settings. Alternatively, you can contact our support team at support@vanthous.com for assistance with the cancellation process.
Upon cancellation, your account will remain active until the end of the current billing period. You will not be charged for the next billing cycle, and your subscription will not renew. No refunds will be issued for the remaining days of the billing period after cancellation.
If you cancel your subscription within the first 30 days of the initial purchase, you may be eligible for a refund in accordance with our refund policy. Cancellations made after the 30-day period are not eligible for a refund, but you will retain access to the service until the end of the billing period.
In certain circumstances, we may make exceptions to our refund policy. These exceptions are made at the sole discretion of Vanthous CRM and are evaluated on a case-by-case basis. Factors that may influence our decision include the nature of the issue, the amount of time that has passed since the purchase, and the customer's history with our service.
Exceptions to the refund policy are not guaranteed and should not be relied upon as a means to bypass the standard refund eligibility criteria. Customers seeking an exception must provide a detailed explanation and any relevant supporting documentation to support their request.
If an exception is granted, the refund will be processed in accordance with the terms agreed upon during the review process. Any future refund requests will be subject to the standard refund policy, and exceptions will not set a precedent for future cases.
If you believe that you have been incorrectly charged, please contact our support team immediately at support@vanthous.com. We will investigate the matter and provide a resolution as soon as possible. Disputed charges must be reported within 30 days of the transaction date.
In the event of a billing dispute, we may require additional information from you to verify the claim. This may include proof of purchase, billing statements, and any correspondence related to the dispute. We appreciate your cooperation in resolving these matters promptly.
If a charge is found to be incorrect, we will issue a refund or credit to your account. If the charge is determined to be valid, we will provide an explanation and any supporting documentation to substantiate the charge. All decisions made by Vanthous CRM regarding disputed charges are final.
Vanthous CRM takes refund fraud seriously and will take appropriate action to prevent and address fraudulent refund claims. Refund fraud occurs when a customer attempts to obtain a refund under false pretenses or through deceptive means.
If we suspect refund fraud, we may suspend or terminate your account, deny your refund request, and report the incident to relevant authorities. We reserve the right to take legal action against individuals or entities attempting to commit refund fraud.
To protect yourself from refund fraud, ensure that all information provided during the refund request process is accurate and truthful. If you believe you have been a victim of refund fraud, please contact our support team immediately for assistance.
If you have any questions or concerns about our refund policy, please do not hesitate to contact us. Our support team is available to assist you and provide any necessary information to address your inquiries.
You can reach our support team by email at support@vanthous.com. We strive to respond to all inquiries within 2 business days. For urgent matters, please indicate the nature of your request in the subject line of your email.
Your feedback is important to us, and we appreciate your input on how we can improve our refund policy and overall service. Thank you for choosing Vanthous CRM.
Vanthous CRM reserves the right to amend this refund policy at any time. Any changes to the policy will be posted on our website, and it is your responsibility to review the policy periodically to stay informed about any updates.
Significant changes to the refund policy will be communicated to customers via email or through a notice on our website. By continuing to use our service after any changes have been made, you agree to the updated terms of the refund policy.
If you do not agree with the amended refund policy, you may cancel your subscription and request a refund in accordance with the terms of the policy in effect at the time of your purchase. Any questions or concerns about the amended policy should be directed to support@vanthous.com.
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